Lasting
Support
Attain
Plus
- Billing information
- Change of personal details
- Complaint and issue resolution
- Cross-sell and up-sell programs
- Lead generation
- Multichannel campaign execution
- Outbound customer surveys
- Product information requests
Care
Plus
- Cross-sell and up-sell programs
- Inbound B2B and B2C tele sales
- Lead generation
- Multichannel campaign execution
- Order taking, processing and catalog sales
- Outbound customer surveys
- Product information requests
Support
Plus
- Application support
- Basic Tier 1 support
- Complex Tier 2 and Tier 3 support
- Hardware diagnosis
- Network support
- Proprietary application support
- Remote control assistance
Report
Plus
- Employee benefit administration
- HR management
- Payroll management
- Recruitment (sourcing, screening, and selection)
- Risk management (worker compensation, and dispute resolution)
People
Plus
- Contact center design
- Contact center implementation
- Technology design and selection
- Business continuity / Disaster recovery planning
- Organizational and process design