Customer Engagement Hub
Propelling Saudi Arabia to the forefront of next generation AI-driven CX and world-class BPO solutions.
About Solex Plus
We are a team of people inspired by the rich and deep-rooted culture of values, trust, and dedication. We are inspired by Saudi Arabia's Vision 2030 Our proven methodology enables businesses to deliver exceptional CX moments across a 24/7 omnichannel environment well supported by robust BPO solutions
Lasting
Support
Attain
Plus
- Billing information
- Change of personal details
- Complaint and issue resolution
- Cross-sell and up-sell programs
- Lead generation
- Multichannel campaign execution
- Outbound customer surveys
- Product information requests
Care
Plus
- Cross-sell and up-sell programs
- Inbound B2B and B2C tele sales
- Lead generation
- Multichannel campaign execution
- Order taking, processing and catalog sales
- Outbound customer surveys
- Product information requests
Support
Plus
- Application support
- Basic Tier 1 support
- Complex Tier 2 and Tier 3 support
- Hardware diagnosis
- Network support
- Proprietary application support
- Remote control assistance
Report
Plus
- Employee benefit administration
- HR management
- Payroll management
- Recruitment (sourcing, screening, and selection)
- Risk management (worker compensation, and dispute resolution)
People
Plus
- Contact center design
- Contact center implementation
- Technology design and selection
- Business continuity / Disaster recovery planning
- Organizational and process design
Facts & Figures
1000+
Employees
We employ more than 1000 talented individuals from diverse cultural and ethnic backgrounds.
70%
Female Employees
Almost a third of our workforce comprises of women.
73%
Bilingual Employees
Almost a third of our employees speak both Arabic and English in addition to other languages.
4000+
Saudi youth trained
We have helped train more than 4,000 young Saudis.
120+
In-house training seats
We host more than 120 training call center seats inhouse.
Our Clients
