Attracting new customers is challenging but retaining your existing customers is more demanding than ever. Today’s customers are especially challenging to impress, with high expectations and demands of the best service from their brands. Additional challenges exist with the proliferation of online social media tools such as blogging, Twitter, and Facebook through which a company’s reputation can be established by an excellent, or maybe tarnished by a poor, customer experience. By establishing consistent communication channels between you and your customers, you will gain opportunities to build relationships and increase brand loyalty.
Solex Plus understands the importance of quality customer service and customer retention strategies to make your business succeed. CarePLUS creates a positive customer experience that turns into a lasting relationship, and it is our goal to not only provide high-quality call, chat, and email services but to focus on the total customer experience of your brand and service delivery across all channels. CarePLUS spans virtually all industries and applications.
Through internal assessment tools and quality calibration sessions with our clients, we continually strive to provide a complete customer experience, consistent with each contact channel to the satisfaction of our client.
Solex Plus collaborates with leading technology providers in CRM and Case Management to ensure accurate, consistent, and timely information is at our agents' fingertips to provide to your customers.
Our agents are true brand specialists, acting as a transparent extension of your company. We create a culture that mimics your own in-house environment to ensure our agents feel they are truly working for your company, and your customers feel they are speaking to your employees. From recruiting and selection to training and recognition, our goal remains to create a high-touch, friendly and professional interaction on each call.