When customers experience issues with your product or service, the top priority and main goal are to provide immediate help and consistent answers to prevent negative feedback, product returns, or service refusal. The majority of customer support calls can be categorized as Tier 1 Support, usually basic in nature, but most common among your customers. Support Plus offers dedicated agent Technical Support on a 24x7x365 basis, allowing our clients to focus on queries that are more complex or Tier 2 and 3 Support questions.
Support Plus ensures our agents become true extensions of your team by making them knowledgeable of your products and services, and ensuring that they take a professional approach to your customer concerns. Through our own help-tree support system or integration with your Customer Relationship Management (CRM), we can assist you in bridging the gap with your customers by providing 24x7x365 Technical Support via phone, chat, and/or email.