Established in 2009, Solex Plus is widely regarded as one of the best CX and BPO providers in the Middle East. Our investment in state-of-the-art infrastructure and high-quality training programs for our CX agents and BPO teams is reflected in the service delivery excellence which our valued clients have come to expect from us
Which we provide to government institutions, multinational corporations, and leading consumer brands. We have built enduring partnerships with the world's finest tech companies, enabling us to stay at the forefront of technological innovation.
“Empowering businesses to deliver an exceptional customer experience (CX) across an omnichannel environment driven by innovative digital robust solutions moulded-in operationally optimized business services by expeditious mobilization and personalized care in line with international quality standards to meet and exceed customer expectations”
We are committed to upholding the highest standards of ethics, transparency, and corporate social responsibility.
We are passionate about finding new ways to deliver the finest customer management experiences.
We are inspired by the sacred traditions of Saudi Arabia to treat everyone with respect and equality.
“To be a trusted partner at the forefront of next-generation customer experience (CX) and cutting-edge business process outsourcing (BPO).”
“Quality is everyone’s responsibility.”
Solex Plus, Daem, and Spinebiz are companies under TasHeel Holding Group outsourcing business providing support services, business process outsourcing, and IT services. We are entities committed to ensure quality in providing innovative business solutions and products in order to achieve the vision of becoming a “trusted partner at the forefront of next generation customer experience (CX) and cutting-edge business process outsourcing (BPO)” as we maintain our stance as a global technology consultant and systems integrator that drives business/digital transformation through innovation.
It is our policy to continually enhance the quality of our organizational strategy, structure, processes and systems, people, culture, and services to achieve goals of achieving growth in market share and revenue, increased margins and profits, and optimized costs while collaborating across our different entities globally and crossing cultural boundaries.
Our commitment to quality in the strategic, tactical, and transactional activities, projects, and initiatives is deeply rooted in the group wide corporate values of collaboration, accountability, excellence, agility, innovation, and customer centricity. The Executive Team is fully supportive of all organizational endeavors towards achieving quality.
The Quality Policy statement is reviewed for continuing suitability and that the Quality Management System (QMS) is continually improved to ensure that it is appropriate to our business and the needs and expectations of our clients and customers, and compliant to applicable regulatory and legislative requirements.
Top management is committed to continually improve the effectiveness of our Quality Management System (QMS) by establishing and reviewing Quality Objectives in our Management Review Meetings (MRM). These objectives are communicated and understood throughout the organization by employee meetings, corporate communication boards, emails, etc.
All personnel, through the use of orientation and training activities, practice the policies for quality. Our Quality Policy has been endorsed by the GCOO of Solex Plus, Daem, and Spinebiz and is posted in the facilities.
“The Management of Solex Plus and Spinebiz (companies under TasHeel Holding Group outsourcing business) recognizes the importance of developing and implementing an Information Security Management System (ISMS) and considers security of information and related assets as fundamental for successful business operation. Therefore, we are committed towards securing the Confidentiality, Integrity, and Availability of information for the day-to-day business and operations.”
We resolve to ensure that the information is only accessible to authorized persons from within or outside the company. An Information Security Management System (ISMS) and cybersecurity framework comprising of the Information Security and Cybersecurity Policies, Processes and Procedures have been adopted to effectively protect data/information of the organization and its clients and customers from information security threats and cyber-attacks, whether internal or external, deliberate or accidental.
The Management is committed to ensure that: All regulatory and legislative requirements related to our lines of business are met-across our different entities globally; Confidentiality of information is protected and we prevent disclosure of valuable or sensitive information; Integrity of information is maintained to ensure accuracy and completeness; The availability of information is maintained to meet business needs, subscriber and regulatory requirements; Information security awareness is shared with all employees.
Incident management process is established and implemented to ensure that all breaches of information security, actual or suspected are reported and investigated; Risks are mitigated to an acceptable level through a risk management framework; Information security management system is continually improved; Appropriate resources are allocated in order to implement, operate and review an effective Information Security Management System; All stakeholders are responsible for implementation of respective security policies and procedures within their area of operation, and oversee adherence by their team members.
By implementing ISMS, the management will assure all interested parties that an appropriate and effective information security management system is in place. The Management shall follow a formal disciplinary process against employees who violate the information security and cybersecurity policies and procedures. The Management is conducting a review of the ISMS at periodical intervals or when significant changes take place to continually improve and ensure that the system meets the requirements of all stakeholders and compliance to the ISO 27001 standard.
Introduction: In line with its vision and strategic direction to be at the forefront of customer experience and business process outsourcing, Solex Plus is committed to providing the best possible experience to its customers and the best possible relationships with employees, shareholders, and partners. To ensure the consistent availability and delivery of its products and services, Solex Plus has developed the business continuity and disaster recovery (BC/DR) policy in support of a comprehensive program for BC/DR and overall business survivability.
The Company, like any other firm, is exposed to potential risks that could disrupt or destroy critical business functions and/or the production and delivery of Company services. Our strategy for continuing business in the event of an incident is to ensure the safety and security of all employees; and to continue critical business functions, production and delivery of services from predefined alternatives.
Statement of Policy: It is Solex Plus policy to ensure that there is an available current and comprehensive business continuity plan (BCP) for its operations.The Quality and Business Excellence, and Technology Departments shall be responsible for disaster recovery plans (DRP) to ensure that any damage or disruptions to critical assets can be quickly minimized and that these assets can be restored to normal or near-normal operation as quickly as possible.
Business continuity plans shall include procedures and support agreements which ensure on-time availability and delivery of required products and services to clients and their customers. Each plan shall be certified annually with the business continuity policy compliance process through the Disruption Management Team.
Solex Plus takes business continuity planning extremely seriously and is committed to dedicating an appropriate level of time to planning for instances that may be beyond our control. We aim to ensure that the responsibilities of the organisation can be maintained within the minimum amount of time, with minimal disruption and at minimal cost. It is expected that the organisation would resume usual service within 24 to 36 hours of any major disruption to our IT systems and/or premises.
We will achieve this through: Focus on new ways of utilizing innovative solutions to build products and services for today's dynamic business environment: Use of all reasonable, appropriate, practical and effective measures to protect our important processes and assets in order to achieve our business continuity objectives of on time delivery; Continually examine ways in which we can improve our use of business continuity measures to protect and enhance our business and continual improvement in BCMS; Protecting and managing our assets to enable us to meet our contractual, legislative, privacy and ethical responsibilities and satisfy applicable BCMS requirements and legal requirements; Providing our clients’ continual process improvements, productivity gains and improved quality through a combination of domain expertise and technology driven optimization.
All employees ensure this business continuity policy and our assets from unauthorized use, modification, disclosure or destruction, whether accidental or intentional.